Plain Janes believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore Plain Janes is pleased to offer the following return policy.
We offer Returns on all Full Priced items for STORE CREDIT only.
To exchange for credit it is essential that items are:
- Returned within 14 days of Delivery
- The item returned is unworn, in its original condition and with tags still attached.
-.Merchandise Purchased on SALE are not exchangeable.
Returns will be approved at Plain Janes discretion.
If you wish to make a change the extra shipping charges will be at your own cost.
Please note that we do not allow exchanges or refunds on sale items, all sale items are final sale. We will not exchange or refund any jewellery or swimwear.
Please contact firstname.lastname@example.org to obtain instructions before returning a product. Once we receive your return, please allow 1-2 business days for processing.
You will need to provide proof of purchase. We will supply you with a return authority and instructions on how to return the product. Please note you are responsible for returning the product to Plain Janes and all charges incurred are at your expense.
It is required that items are returned using registered post with the appropriate insurance to ensure items are secure in transit. Once we receive returned product as long as it is unworn and in its original condition including any tags or packaging we will provide you with a store credit.
All returns must be sent to:
Att: Plain Janes
346 The Entrance Rd,
Long Jetty, 2260
All items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us to report the fault within 2 days of receiving the item/s.
All items need to be kept in original condition including tags & packaging material and you will also need to provide proof of purchase. Plain Janes will cover all postage costs if the item is deemed faulty. All products need to be unworn and in their original condition. All returns are to be authorised by Plain Janes, we will provide you with instructions for returns. We will assess the damage or fault immediately.
Please note that all refunds due to faulty items will be processed using original method of payment. All returns and exchanges are subject to our terms and conditions.
Please note items that have been damaged from wear and tear are not considered to be faulty. Plain Janes is not responsible for and will not accept the return of any item that is not returned in a new, unused and unworn condition. All returns must be authorised by Plain Janes.
Please note in the unfortunate, rare circumstance the item ordered has been sold simultaneously in store, Plain Janes will attempt to re-order the item, however if sold out, you will have the choice of store credit, exchange or full refund.